Last updated: 21.12.2024
1. Introduction
Welcome to Firmexa OÜ ("Company", "we", "our", "us")! By using our website (the "Site") and services, you agree to comply with and be bound by the following terms and conditions ("Terms"). These Terms apply to all users of the Site and any related services, including but not limited to buyers and sellers.
2. Legal Compliance
Our business operates in accordance with EU and Estonian laws, including the General Data Protection Regulation (GDPR), consumer protection directives, anti-money laundering laws and intellectual property laws. Users must ensure their use of our services complies with applicable laws in their jurisdiction.
3. Eligibility
To use our Site, you must be at least 18 years old or have parental/guardian consent and the capacity to agree to these Terms.
4. Products and Services
We strive to provide accurate descriptions of our products and services. However, we do not guarantee that descriptions, pricing, or other content on the Site is accurate, complete, or error-free. We reserve the right to correct any errors or omissions.
We are committed to not listing any products or services that are either illegal in the jurisdiction of the company or prohibited by any of our payment providers. These products include for example controlled substances and gambling goods.
5. Orders and Payments
Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel any order for any reason.
Payment Terms: Payments must be made through approved payment methods listed on our Site.
Pricing: Prices are displayed in the selected currency (EUR) and do NOT include VAT. VAT will be calculated and displayed during the checkout process before paying or, in case of service products that are not paid through the electronic checkout, the user shall be informed of the amount of VAT due when an offer with pricing is sent.
6. Delivery and Shipping
Delivery: We deliver physical items to all EU countries. Delivery times are estimates and not guaranteed.
Shipping Costs: Shipping costs will be added at checkout and displayed before finalizing your order.
Proof of Fulfillment: For all products (services and items), the customer shall be provided with an invoice within 7 days of shipping the full order or, in the case of a service when the service has been fully rendered.
7. Returns and Refunds
Right of Withdrawal: You have the right to withdraw from your purchase within 14 days without giving a reason. To exercise this right, contact us via info@firmexa.com.
Refunds: Refunds will be processed within 14 days of receiving the returned goods.
8. User Accounts
Registration: You may be required to create an account to access certain features of our Site.
Account Security: You are responsible for maintaining the confidentiality of your account credentials.
9. Intellectual Property
All content on our Site, including text, images, and logos, is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of your use of our Site or services.
11. Governing Law
These Terms are governed by the laws of Estonia, and any disputes will be subject to the exclusive jurisdiction of the courts in Estonia.
12. Amendments
We may update these Terms from time to time. Any changes will be effective immediately upon posting on the Site. Your continued use of our Site constitutes acceptance of the revised Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: info@firmexa.com
Phone: +372 53 623609
Address: Firmexa OÜ, Parda 5, #35, 10151 Tallinn, Harju, Estonia